Accessibility
You can take out a bullseyeinsurance.co.uk car insurance policy,
which is underwritten by AXA Insurance UK plc, through the
bullseyeinsurance.co.uk web site. All future ongoing requirements in
relation to your policy (e.g. any adjustments or renewal) will
only be dealt with off line at a Swinton branch.
We are aware that many of our customers have varying needs which may affect how
they view and access our website. We have been working hard to identify the areas
which needed attention to ensure we meet the widest audience possible and our website
has now been updated accordingly.
Documentation
Swinton can provide marketing literature for you in Braille, large font or on audio
tape. If you require this alternative format, please contact our customer assistance
team.
Telephone
If you've not bought your bullseyeinsurance.co.uk policy yet and have any questions
you can contact us by telephone on 0800 138 2412*.
If you are an existing customer, you can make changes or renew your policy by calling
your Swinton branch directly. Details can be found in the policy documentation posted
to you shortly after purchase, or in the sales confirmation email you received from
us. If you are unable to locate your branch details, please call us on 0800 056
5631*.
Typetalk
As well as our standard telephone service you can contact us via Typetalk, the telephone
relay service provided by BT and the RNID. To use this service type the prefix 18001
before the number you wish to call. Remember to use the full UK area code and don't
leave any gaps or spaces. e.g. 1800101511234567.
This service can be used at any time whilst we are open.
Swinton branch network
Once you have purchased your bullseyeinsurance.co.uk policy you can amend or renew
your policy at a Swinton branch, which are open 9am to 5.30pm Mon-Fri and 9am to
1pm on a Saturday.
Within our branches our advisors are always willing to help by writing things down
for you and receiving your instructions or replies in writing.
If sign language is your first language and you need an interpreter to discuss complicated
insurance arrangements we'll provide this for you. Please provide us with as much
notice as possible to arrange this as it could take some time to arrange, (possibly
up to 4 weeks).
Wherever possible all of our branches have been designed to provide:
- Ramps where required.
- Desks rather than high level counters.
- Improved colour contrasting and lighting.
We are continually improving our branch environments to make them more accessible
to customers with a disability however some of our branches are small or have features
which it is not possible to alter. Where this is the case our advisors will be happy
to provide any assistance required.
Feel free to phone your local branch before making the trip. They'll be pleased
to tell you how accessible their branch is and what facilities they can offer. Alternatively
to find out if there are any other accessible branches in your locality phone our
Facilities Team on 0845 168 3691* who will be happy to assist.
Contact us
If you feel we can improve our service we would welcome your comments. You can contact
our Customer Assistance Team in the following ways:
By phone:
0845 168 3676*
By post:
Customer Assistance,
Swinton Colonnade,
6 Great Marlborough Street,
Manchester,
M1 5SW
* Calls may be recorded.